916kiss Privacy Policy

1. Information We Collect

916kiss collects various types of information from users based on the operational needs of the platform, compliance with regulatory requirements and service quality improvement. The information we collect covers the following categories:

Personal Identification Information:

• Full name as stated on your identity card (MyKad)
• Identity card number (MyKad) or passport number
• Date of birth for age verification purposes
• Current residential address
• Active mobile phone number
• Valid email address

Account Information:

• Username chosen during registration
• Password stored in encrypted form (hashed)
• Gaming activity and betting history
• Deposit and withdrawal records

Technical Information:

• IP address of the device used
• Browser type and version
• Device operating system information
• Session data and access logs
• Approximate geographic location based on IP address

2. How We Use Your Information

Information collected by 916kiss is used solely for legitimate and necessary purposes. We ensure every use of data is consistent with the privacy principles we uphold.

The primary purposes for using your information include:

• Creating and maintaining your user account
• Verifying your identity to meet Know Your Customer (KYC) requirements
• Processing deposits and withdrawals through your chosen payment methods
• Providing accurate and effective customer service
• Detecting and preventing fraud and suspicious activity
• Meeting reporting obligations to licensing authorities
• Sending account-related information, security updates and important notifications
• Improving the user experience based on platform usage patterns
• Sending promotional communications and special offers — only with your consent

916kiss will not use your information for any purpose not stated above without first notifying you and obtaining the necessary consent.

3. Disclosure to Third Parties

916kiss respects your privacy and maintains a strict policy on information sharing. In general, we do not sell, rent or disclose your personal information to third parties for their commercial purposes.

However, there are certain circumstances in which we may need to share information with trusted parties, including:

• Payment service providers — to process your transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency (USDT, BTC, ETH)
• Game software providers — such as PG Soft, Pragmatic Play, JILI and Spribe to ensure a smooth gaming experience
• Regulatory and licensing authorities — when required by law or international licensing requirements
• Technical support service providers — who assist with platform operations, subject to strict confidentiality agreements
• Fraud prevention agencies — for the purpose of detecting and preventing illegal activity

All third parties working with 916kiss are required to comply with data protection standards no less stringent than those in this policy.

4. Data Security Measures

Protecting your data is a top priority for 916kiss. We implement various technical and administrative measures to keep your information safe from unauthorised access, disclosure, alteration or destruction.

Our technical security measures include:

• SSL/TLS encryption for all communication between your browser and our servers
• Passwords and sensitive data stored using strong hashing algorithms
• Multi-layered firewalls and intrusion detection systems
• Continuous monitoring of suspicious activity on the platform
• Strict access controls — only authorised staff may access user data
• Regular security audits by independent parties

Although we take all reasonable measures, no system can guarantee absolute security on the internet. You also play an important role in protecting your account — make sure your password is unique and not shared with anyone.

5. Your Rights as a User

As a 916kiss user, you have the following rights regarding your personal information. These rights may be exercised at any time by contacting our customer service team:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: If your information is inaccurate or out of date, you may request that we update it.
• Right to Erasure: You may request deletion of your personal information under certain circumstances, subject to our legal obligations.
• Right to Restrict Processing: You may ask us to stop or limit the way we process your information.
• Right to Object: You may object to the processing of your information for direct marketing purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise any of the above rights, contact the 916kiss support team via live chat or our support email. We provide 24/7 support in Bahasa Melayu and English.

6. Cookies and Tracking Technologies

The 916kiss platform uses cookies and similar tracking technologies to improve your experience. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session authentication and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as your chosen language and display settings for ease of use.
• Analytics Cookies: Help us understand how users interact with the platform for improvement purposes.
• Marketing Cookies: Used to display relevant promotional content — you may choose to opt out of these.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect platform functionality.

7. Data Storage and Transfer

Your personal information is stored on secure, protected servers. As 916kiss operates under an international licence, your data may be stored or processed outside your country of origin.

In such cases, we ensure that the level of protection provided is equivalent to that set out in this policy, through recognised protection mechanisms such as data processing agreements and standard contractual clauses.

We retain your information for as long as necessary to fulfil the purposes stated in this policy, including meeting legal, accounting or reporting requirements. After an account is closed, certain information may be retained for the period required by applicable law.

8. Minimum Age Policy and 21+ User Protection

916kiss services are exclusively for individuals aged 21 years and above only. We take this responsibility seriously and carry out strict age verification procedures.

We do not knowingly collect any personal information from individuals under the age of 21. Should we find that information belonging to someone under the age of 21 has been collected, we will take immediate steps to delete that information and close the relevant account.

If you have reason to believe that a child or underage individual is using this platform, please contact our customer service team immediately. The safety and protection of young users is a shared responsibility.

9. Changes to This Privacy Policy

916kiss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the technologies we use.

When any significant changes are made, we will notify you through:

• A notification displayed on the platform after you log in
• An email to the email address registered to your account
• An update to the "Updated" date at the top of this document

Continued use of the 916kiss platform after changes take effect is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, our team is ready to help.

You can reach the 916kiss customer service team through the following channels:

• Live Chat: Available 24/7 directly through the 916kiss platform in Malay and English
• Support email: [email protected]

We aim to respond to all privacy-related enquiries fully and promptly. For more complex requests regarding data rights, we may require additional information to verify your identity before processing the request.